Terms and Conditions
Last Updated: November 2025
Effective Date: November 2025
These Terms and Conditions govern your use of Stellarsgales's website and travel planning services. By accessing or using our services, you agree to be bound by these Terms.
1. Definitions
- "Service" refers to travel planning and coordination services provided by Stellarsgales
- "User" means any person accessing our website or using our services
- "Content" includes all text, images, and materials on our website
- "We/Us/Our" refers to Stellarsgales
- "Agreement" means these Terms and Conditions
2. Use of Services
- Services are provided for personal travel planning use
- Users must be at least 18 years old or have parental consent
- Account registration may be required for certain services
- Users are responsible for maintaining account confidentiality
- Accurate and complete information must be provided
3. Prohibited Uses
Users may not:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit harmful or malicious code
- Attempt unauthorized access to systems
- Engage in fraudulent activities
- Harass or harm other users
- Use automated systems without permission
- Resell services without authorization
4. Service Terms
- Services provided "as is" without warranties
- Service delivery timelines and milestones as agreed
- Payment terms: deposit required, balance upon milestone completion
- Cancellation policy: 30-day notice required for full refund
- Changes to itineraries subject to availability and fees
- Travel insurance strongly recommended
5. Intellectual Property Rights
- All content remains property of Stellarsgales
- Limited license granted for personal, non-commercial use
- No reproduction without written permission
- User-generated content license terms apply
- Trademark and copyright notices must be preserved
6. Limitation of Liability
- Services provided without guarantee of specific outcomes
- Liability limited to service fees paid
- No liability for indirect or consequential damages
- User assumes travel risks
- Force majeure events exempt from liability
- Third-party service provider performance not guaranteed
7. Dispute Resolution
- Initial attempt at informal resolution (30 days)
- Mediation as second step if needed
- Binding arbitration if necessary
- Jurisdiction: Singapore
- Applicable law: Singapore law
- Class action waiver
8. Travel-Specific Terms
- User responsibility for valid travel documents
- Visa and entry requirements coordination provided
- Health and vaccination requirements user responsibility
- Travel insurance mandatory for expeditions
- Force majeure includes weather, political unrest, pandemics
- Itinerary changes due to circumstances beyond control
9. Termination
Either party may terminate this agreement:
- With 30 days written notice
- Immediately for material breach
- For violation of prohibited uses
Upon termination:
- Service provision discontinues
- Outstanding payments remain due
- Certain provisions survive termination
10. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the website. Continued use of services after changes constitutes acceptance of modified Terms.
11. General Provisions
- Entire agreement between parties
- Severability: Invalid provisions don't affect remainder
- No waiver unless in writing
- Assignment requires written consent
- Notices sent to registered email addresses
Contact Information
For questions about these Terms, contact us at:
Email: [email protected]
Phone: +65 6688 4312
Address: 10 Bayfront Avenue, #01-05, Marina Bay Sands, Singapore 018956