Privacy Policy
Last Updated: November 2025
Stellarsgales is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and services.
Data Controller
Stellarsgales
10 Bayfront Avenue, #01-05, Marina Bay Sands
Singapore 018956
Email: [email protected]
Phone: +65 6688 4312
1. Data Collection
We collect the following types of personal data:
- Contact Information: name, email address, phone number
- Usage Data: IP address, browser type, pages visited
- Communication Data: messages sent through contact forms
- Cookie Data: preferences and session information
- Travel Preferences: destinations of interest, journey aspirations
2. How We Use Your Data
We process your data based on:
- Consent: for marketing communications and cookies
- Contract: to provide requested travel planning services
- Legitimate Interest: for business operations and improvements
- Legal Obligation: for tax and regulatory compliance
We use your data to:
- Provide travel planning and coordination services
- Communicate about journeys and arrangements
- Improve our services and website functionality
- Comply with legal requirements
3. Data Retention
We retain your data for:
- Contact form submissions: 3 years
- Service records: 5 years
- Financial records: 7 years (legal requirement)
- Marketing data: until consent withdrawn
4. Data Protection Measures
We implement comprehensive security measures:
- Encryption of data in transit and at rest
- Secure servers with access controls
- Regular security audits and monitoring
- Staff training on data protection
- Breach notification within 72 hours if required
5. Third-Party Services
We may share data with trusted third parties:
- Google Analytics - Website usage analysis
- Payment processors - Secure payment handling
- Email service providers - Communication management
- Hosting services - Website infrastructure
- Travel partners - Expedition operators and accommodation providers
All third parties are contractually obligated to protect your data.
6. International Data Transfers
Your data may be transferred to and processed in countries outside of Singapore. We ensure appropriate safeguards through:
- Standard contractual clauses
- Adequacy decisions
- Privacy Shield certification where applicable
7. Your Rights
Under data protection law, you have the right to:
- Request access to your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to data processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with supervisory authorities
To exercise these rights, contact us at [email protected]
8. Cookie Usage
We use cookies to enhance your experience. For detailed information, please visit our Cookie Policy.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the modified policy.
10. Contact Us
For questions about this Privacy Policy or to exercise your rights:
Email: [email protected]
Phone: +65 6688 4312
Address: 10 Bayfront Avenue, #01-05, Marina Bay Sands, Singapore 018956